Generali Central Insurance champions inclusion by turning its website into a Gold standard in accessibility
• This is in line with the organisation’s DEI focus to serve diverse communities with dignity
• The website is fully compliant with the Web Content Accessibility Guidelines (WCAG) 2.2
Mumbai, Oct 3: 2025: In line with its distinctive 360-degree approach to Diversity, Equity and Inclusion (DEI), Generali Central Insurance has unveiled the most comprehensive website when it comes to accessibility. The redesigned platform is fully aligned with the Web Content Accessibility Guidelines (WCAG) 2.2, the global gold standard for digital accessibility. The website offers features that ensure a seamless online experience for PwD users.
As per a recent study by Barrier Break and National Centre for Promotion of Employment for Disabled People (NCPEDP), 91.55% players in the financial sector fail to meet the basic accessibility standards. With over 25 million citizens in India living with disabilities, this move opens the company’s digital doors to a broader customer base.
“We, at Generali Central Insurance, firmly believe that accessibility is not an option – it is a responsibility. By making our website WCAG 2.2 AAA compliant, we are ensuring that every stakeholder, regardless of their abilities, can engage with us effortlessly. This is a significant milestone in our journey to build trust, enhance inclusivity, and serve India’s diverse communities with dignity and care,” said Ruchika Varma, Chief Marketing, Customer and Impact officer, Generali Central Insurance Company Limited.
Key features of the website accessibility tool include:
• A suite of accessibility tools like Page Reader Functionality that reads aloud, on-screen content
• Adjustable text size with slider-based controls for improved readability • High-contrast and greyscale modes for visually impaired users
• Reading mask and line highlighting features that help customers focus on key content and image descriptions
• Five pre-set PwD profiles addressing needs of customers
GCI is driving meaningful change in financial services by embedding Diversity, Equity, and Inclusion (DEI) into its core strategy. With 1% of its workforce comprising persons with disabilities and 20% representation of women across the organisation, GCI is setting a new standard for accessibility and inclusive growth. Leveraging its legacy of trust and cutting-edge technology, the company is committed to creating equitable experiences for all.
About Generali Central Insurance Company Limited
Generali Central Insurance Company Limited (formerly known as Future Generali India Insurance Company Limited) is a strategic joint venture between two distinguished financial institutions: the Generali Group, a global insurance enterprise with 193 years of operational heritage holding a 74% majority stake, and the Central Bank of India, India's first commercial bank with 113 years of established banking excellence.
Established in 2006, the Company was set up with a clear mandate to offer retail, commercial, personal, and rural insurance solutions, enabling individuals and businesses to effectively manage and mitigate risks. Generali Central Insurance (GCI) broke even in FY 2013-14 - a landmark achievement in just six years of operations.
As of FY 2024-25, GCI maintains robust financial fundamentals with ₹7,938 crore of assets under management and Gross Written Premium of ₹5,547.5 crore. The Company has established itself as a formidable presence in India's insurance landscape, securing a position among the nation's top 10 private general insurance companies.
GCI has consistently demonstrated excellence in organisational culture and operational performance - receiving the ‘Great Place to Work’ certification six times in a row. The Company has also earned numerous industry accolades including the Emvies Awards 2025, The Economic Times Brand Disruption Awards 2025, ET Trendies 2025, ET Now Global Innovation Network Awards, and the Di-Verse Certification for Disability Inclusion in 2025.
