Grievance Redressal

We are sorry that you had to face an issue. We are here and committed to
resolve any complaint you may have. You can escalate your concerns as per the
escalation matrix given below.

LEVEL 1

You Can Call On Our HELPLINE

1800-220-233 / 1860-500-3333 / 022-67837800

OR

SEND US AN EMAIL

GCIcare@generalicentral.com

Our senior citizen policyholders can avail priority support by choosing the valid option from the helpline menu or write to:

care.assure@generalicentral.com

OR

VISIT BRANCH GRIEVANCE REDRESSAL OFFICER (GRO)

Walk-in to any of our nearest branches and request to meet the GRO.

BRANCH LOCATOR

LEVEL 2

If the solution provided to you does not meet your expectations,
you can write directly to our Corporate GRO.

SEND US AN EMAIL

GCIGRO@generalicentral.com

OR

CALL US ON

+91-79001 97777

OR

Send your complaint to our Corporate Grievance Redressal Officer

Mr. Hari Shankar Mishra

ADDRESS

Generali Central Insurance Company Ltd.

Unit No. 301, 3^rd Floor Part, Building No. 8,

Mindspace IT/ITES SEZ, MIDC Industrial Area,

Airavali, Navi Mumbai,

Thane District – 400 708.

LEVEL 3

If you are still not satisfied with the solution provided, you can email
our CEO’s office.

EMAIL OUR CEO’s OFFICE

GCIceo@generalicentral.com

You can also register your complaint through IRDAI’s Bima Bharosa Portal.

Click here to Register.

TATs for Complaint:

1. You will receive grievance acknowledgement from us immediately for your complaint.

2. Final resolution will be shared with you within 2 weeks of receiving your complaint.

3. Your complaint will be considered as closed if we do not receive any reply from you within 8 weeks from the date of receipt of response.

Insurance Ombudsman

If you are dissatisfied with the resolution provided or if your complaint is not resolved within 30 days, you may opt to approach the Office of the Insurance Ombudsman, provided the same is under their purview. The guidelines for taking up a complaint with the Insurance Ombudsman, are available on the website of the Insurance Ombudsman. Click here

In case you wish to send your complaint to insurance ombudsman. Click here to access the list of insurance ombudsman offices.

Grievance Redressal Procedure

You can download our Grievance Redressal Procedure.

Download

Complaint Form

Fill in your details and our representative will contact you soon :

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