Future Generali India Insurance Launches an AI-powered tool to help assess health insurance coverage needs of an individual
The first-of-its kind Generative AI-enabled tool - ‘Health Shield Advisor’ will assist individuals in determining the optimal amount of health insurance cover tailored to their unique lifestyle
Mumbai, April 23, 2025: Future Generali India Insurance (FGII) is proud to announce the launch of 'Health Shield Advisor', an industry first, innovative AI-powered tool designed to assist individuals in determining the optimal amount of health insurance coverage tailored to their unique lifestyle. Accessible at https://needanalysis.futuregenerali.in/, this user-friendly platform aims to simplify the process of assessing appropriate cover for their health insurance plans.
It is estimated that the health insurance protection gap in India is close to 73 per cent, and this is primarily due to insufficient insurance coverage and escalating healthcare costs, including medical inflation.
‘Health Shield Advisor’ aims to bridge this gap by leveraging advanced AI technologies including Generative AI, to provide personalized insurance coverage recommendations. By answering a series of straightforward questions regarding age, health habits, and lifestyle, users can receive customized suggestions for insurance coverage amounts that align with their specific needs. This ensures that individuals select coverage that accurately reflects their requirements based on their current lifestyle.
Highlighting the importance of Health Shield Advisor, Ruchika Varma, Chief Marketing, Customer, and Impact Officer, Future Generali India Insurance Company Ltd. said, “At Future Generali, we are committed to leveraging technology to enhance customer experience. The launch of Health Shield Advisor marks a pivotal advancement in our efforts to make the process of selecting health insurance simpler, more transparent, and truly personalized. By leveraging advanced algorithms and data-driven insights, Health Shield Advisor empowers customers with a seamless, intuitive interface that guides them in choosing the right plan based on their specific health requirements and lifestyle.”
At the heart of the tool, lies its ability to calculate the exact amount of insurance coverage aligning with the customer’s specific requirements. Through logic-based AI, users are guided through a series of questions that analyse their lifestyle, and coverage preferences, resulting in a tailored insurance solution. This personalized approach ensures that customers receive a coverage recommendation uniquely suited to their situation. Additionally, the tool also offers lifestyle-based recommendations, evaluating users' daily routines to suggest insurance plans that provide comprehensive coverage.
Apart from being AI enabled, a key differentiator of Health Shield Advisor is its use of Generative AI to create interactive avatars, enhancing customer engagement throughout the journey. These avatars provide real-time interaction, keeping users engaged while they complete questionnaire, making their experience more dynamic and enjoyable.
Benefits for customers include enhanced engagement, and the interactive design keeps the process engaging and straightforward. The tool simplifies decision-making with clear comparisons and detailed information, empowering users to make confident, well-informed health insurance choices.
About Future Generali India Insurance Company Limited:
Future Generali India Insurance Company Limited is a joint venture between the Generali Group, a 190-year-old legacy global insurance business with a 74% majority stake, and the Future Group. The Company was set up in 2006 to provide retail, commercial, personal, and rural insurance solutions to individuals and corporates to help them manage and mitigate risks. FGII broke even in FY 13-14 - a landmark achievement in just six years of operations.
It has over Rs. 7,473.30 Crore of assets under management and Gross Written Premium of Rs. 5,002.80 Crore as on FY 2024. Future Generali India Insurance has firmly established its credentials in the insurance segment and is currently amongst India’s top 10 private general insurance players. Future Generali was a recipient of ‘Great Place to Work’ certification six times in a row. In 2024, FGII was recognized as one of India’s Best Workplaces in BFSI and India’s Best Workplaces for Women. The Company is the proud recipient of several awards and recognition, the most recent being the Effie Awards India 2023, Media Abby One Show Awards 2024, E4M Health & Wellness Awards 2024 and the Golden Peacock Awards 2022 for Excellence in Corporate Governance
About Generali Group
Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in over 50 countries in the world, with a total premium income of € 82.5 billion in 2023. With almost 82,000 employees serving 70 million customers, the Group has a leading position in Europe and a growing presence in Asia and Latin America. At the heart of Generali’s strategy is its Lifetime Partner commitment to customers, achieved through innovative and personalised solutions, best-in-class customer experience and its digitalised global distribution capabilities. The Group has fully embedded sustainability into all strategic choices, with the aim to create value for all stakeholders while building a fairer and more resilient society.
